Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Australian Premium Solar (“Australian Premium Solar”, “we”, “us”, “our”, or the “Company”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, digital platforms, content, products, services, quotations, communications and solar-related solutions offered by Australian Premium Solar in India.
By accessing our website, submitting an enquiry, requesting a quotation, purchasing products or services, or otherwise using our website or services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please discontinue use of our website and services.
These Terms should be read together with any quotation, proposal, purchase order, installation agreement, warranty terms, privacy policy or other written agreement applicable to the particular products or services purchased by you.
1. About Australian Premium Solar
Australian Premium Solar provides solar energy-related products and services, which may include solar photovoltaic (PV) systems, solar panels, inverters, batteries, mounting structures, installation services, maintenance services, consultations, site assessments and related products and services.
The specific products and services available to you will depend on your location, property, technical requirements, applicable regulations, product availability and the terms of the quotation or agreement issued by us.
Where a particular product or service is supplied or installed by a third-party manufacturer, distributor, contractor or service provider, the applicable manufacturer’s or supplier’s terms and warranty conditions may also apply.
2. Website Use
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
- use the website for any unlawful, fraudulent or unauthorised purpose;
- attempt to gain unauthorised access to any part of the website, server or associated systems;
- interfere with the operation, security or availability of the website;
- introduce viruses, malware, malicious code or other harmful material;
- copy, reproduce, modify, distribute, sell or commercially exploit website content without our prior written permission;
- impersonate Australian Premium Solar or any of its employees, representatives, contractors or business partners;
- use automated systems, bots, scraping tools or similar technologies to extract information from the website without our written permission;
- upload or transmit material that is defamatory, unlawful, misleading, abusive, offensive or infringes the rights of another person; or
- use information obtained from the website to compete unfairly with Australian Premium Solar.
We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been breached.
3. Intellectual Property
Unless otherwise stated, all intellectual property appearing on or forming part of this website belongs to Australian Premium Solar or is used by us under licence.
This includes, without limitation:
- company names and logos;
- trademarks and service marks;
- photographs;
- graphics;
- illustrations;
- website design and layout;
- text and written material;
- product descriptions;
- technical information;
- videos;
- downloadable material;
- marketing material; and
- other content displayed on or made available through the website.
You may view and use website content for your personal and non-commercial purposes.
You must not reproduce, modify, publish, distribute, transmit, sell, licence, create derivative works from or commercially exploit our content without our prior written consent.
Nothing on this website grants you any ownership or licence in Australian Premium Solar’s intellectual property except where expressly stated.
4. Product and Service Information
We endeavour to ensure that information published on our website is accurate and current. However, product specifications, pricing, availability, images, technical information and other content may change from time to time.
Accordingly:
- product images are provided for illustrative purposes and may differ from the actual product supplied;
- colours and appearance may vary between images and actual products;
- specifications may change due to manufacturer updates;
- product availability may vary by location;
- advertised prices may change without notice unless expressly stated otherwise; and
- technical information published on the website should not be treated as a substitute for a site-specific engineering or technical assessment.
Where there is a difference between general website information and a written quotation or signed agreement issued specifically to you, the applicable quotation or agreement will generally govern the relevant transaction.
5. Solar System Quotations
Any quotation, proposal or estimate provided by Australian Premium Solar is subject to the assumptions, inclusions, exclusions, validity period and conditions stated in that quotation.
Unless expressly stated otherwise, a quotation may be based on information provided by the customer and/or preliminary assessments.
A final system design, price or scope may need to be revised following:
- physical site inspection;
- roof assessment;
- structural assessment;
- electrical assessment;
- access assessment;
- assessment of existing electrical infrastructure;
- assessment of shading and solar exposure;
- confirmation of electricity connection requirements;
- confirmation of applicable approvals;
- confirmation of product availability;
- changes in government schemes, rebates or incentives; or
- discovery of site conditions that were not reasonably apparent at the time of quotation.
No quotation constitutes a binding obligation on Australian Premium Solar to supply products or services until the applicable order, agreement or other transaction has been accepted in accordance with our applicable procedures.
6. Site Assessment and Customer Responsibilities
Where a site assessment is required, the customer agrees to provide Australian Premium Solar and its authorised representatives with reasonable access to the property.
The customer is responsible for providing information that is accurate and complete, including information relating to:
- property ownership or authority to undertake works;
- electricity consumption;
- existing electrical systems;
- roof condition;
- structural alterations;
- previous solar installations;
- known defects;
- access restrictions; and
- any other information reasonably relevant to the proposed installation.
The customer must obtain any required consent from property owners, landlords, body corporates, strata organisations or other relevant parties unless Australian Premium Solar has expressly agreed to obtain such consent on the customer’s behalf.
7. Solar System Performance
Solar energy production depends on a range of factors, including:
- geographic location;
- weather and climatic conditions;
- sunlight availability;
- shading;
- roof orientation and inclination;
- system design;
- panel condition;
- inverter performance;
- battery operation;
- electricity consumption;
- grid conditions;
- system maintenance; and
- other environmental and technical factors.
Any estimated energy generation, savings, payback period or financial benefit provided by Australian Premium Solar is an estimate only and is not a guarantee of future performance or savings unless expressly agreed in writing.
Australian Premium Solar does not guarantee that a solar system will eliminate your electricity bill or achieve any particular level of financial savings.
8. Government Rebates, Subsidies and Incentives
Government rebates, subsidies, renewable energy incentives, net-metering arrangements and other financial benefits may be subject to eligibility requirements and may change from time to time.
Where Australian Premium Solar provides information regarding a government incentive, such information is provided for general guidance unless expressly confirmed in writing.
Eligibility may depend on factors including:
- customer location;
- property type;
- system size;
- equipment eligibility;
- installation requirements;
- regulatory requirements; and
- government policies applicable at the relevant time.
Australian Premium Solar does not guarantee that a customer will qualify for any particular rebate, subsidy, incentive or financial benefit unless expressly agreed in writing.
9. Installation Services
Where Australian Premium Solar provides installation services, installation will be performed in accordance with the agreed scope of work and applicable requirements.
Installation dates are estimates unless a specific date has been confirmed in writing.
Installation may be delayed or rescheduled due to circumstances including:
- adverse weather;
- unsafe site conditions;
- equipment availability;
- supply-chain delays;
- government or utility approvals;
- grid connection requirements;
- customer access restrictions;
- building or structural issues;
- unforeseen site conditions; or
- circumstances outside our reasonable control.
Where additional work is identified that falls outside the agreed scope, Australian Premium Solar may provide a variation or additional quotation before undertaking that work.
10. Customer Property and Existing Infrastructure
Australian Premium Solar will take reasonable care when carrying out work at the customer’s property.
However, the customer acknowledges that solar installation may involve working on roofs, electrical systems, walls, structures and other existing infrastructure.
We are not responsible for pre-existing defects, deterioration, structural weaknesses, concealed conditions or defects that were not reasonably identifiable before or during the installation.
Where additional work is reasonably required because of pre-existing or concealed conditions, that work may be treated as additional work and may incur additional charges.
11. Electrical Grid Connection and Approvals
Where applicable, solar systems may require approval, inspection, metering or connection by an electricity distribution company, electricity retailer, government authority or other relevant body.
Australian Premium Solar may assist with applicable processes where expressly included in the agreed scope of work.
However, approval, connection, export capacity, metering arrangements and timelines may ultimately depend on the relevant authority or electricity provider.
Australian Premium Solar does not guarantee approval or connection where the decision is outside our control.
12. Products and Third-Party Manufacturers
Australian Premium Solar may supply products manufactured by third-party manufacturers.
Manufacturer warranties may apply to products including solar panels, inverters, batteries, mounting systems and other components.
Where a manufacturer warranty applies, the customer’s rights under that warranty are subject to the manufacturer’s applicable warranty terms and conditions.
Australian Premium Solar will provide reasonable assistance with warranty claims where appropriate, but we cannot guarantee the outcome or processing time of a claim determined by an independent manufacturer.
13. Warranty
Any warranty provided by Australian Premium Solar will be subject to the specific warranty terms supplied with the relevant product or service.
Manufacturer warranties are separate from any workmanship warranty provided by Australian Premium Solar unless expressly stated otherwise.
Warranty coverage may be subject to conditions including:
- proper use of the system;
- compliance with installation and operating instructions;
- appropriate maintenance;
- absence of unauthorised modification;
- use of compatible equipment;
- compliance with applicable electrical requirements; and
- timely notification of defects.
Warranty exclusions may apply to damage caused by misuse, negligence, unauthorised modifications, external events, natural disasters, vandalism, pests, abnormal electrical conditions or other circumstances outside the applicable warranty coverage.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Indian law.
14. Pricing and Payment
Prices for products and services will be as stated in the applicable quotation, proposal, order confirmation or agreement.
Unless otherwise agreed in writing:
- taxes and government charges may be payable in addition to the quoted price where applicable;
- payment must be made in accordance with the agreed payment schedule;
- additional work outside the agreed scope may incur additional charges;
- payments may be subject to applicable payment processing conditions; and
- failure to make payment when due may result in suspension or delay of services.
Australian Premium Solar reserves the right to correct obvious pricing, typographical or calculation errors.
15. Cancellation and Refunds
Cancellation rights, deposits, refunds and applicable charges will be governed by the specific quotation, order, agreement and applicable law.
Where products have been specially ordered, customised, allocated or procured for a customer, cancellation may be subject to applicable costs incurred by Australian Premium Solar, to the extent permitted by law.
Nothing in this section is intended to limit any mandatory consumer rights or remedies available under applicable Indian law.
16. Website Enquiries and Communications
When you submit an enquiry through our website, contact form, telephone, email, social media or other communication channel, you consent to Australian Premium Solar contacting you regarding your enquiry and related products or services, subject to applicable law and our Privacy Policy.
We may contact you using the information you provide, including by telephone, email, SMS or other permitted electronic communication methods.
You are responsible for ensuring that the information you provide is accurate and current.
17. Customer-Submitted Information
You may have opportunities to provide information, comments, feedback, photographs, documents or other material to Australian Premium Solar.
You represent that you have the right to provide such material and that doing so does not infringe the rights of any third party.
You should not submit confidential information through the website unless specifically requested or otherwise agreed with Australian Premium Solar.
Australian Premium Solar may use information submitted through the website for legitimate business purposes, subject to applicable privacy and data protection laws and our Privacy Policy.
18. Privacy and Personal Information
Australian Premium Solar may collect and process personal information when you use our website, submit an enquiry, request a quotation, purchase products or services, communicate with us or otherwise interact with us.
Personal information may include information such as your name, contact details, property information, electricity-related information, enquiry details and other information necessary to provide our products and services.
We will handle personal information in accordance with applicable Indian privacy and data protection laws and our Privacy Policy.
You should review our Privacy Policy to understand how we collect, use, store and disclose personal information.
Where required by applicable law, Australian Premium Solar will obtain appropriate consent or rely on another lawful basis for processing personal information.
19. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, manufacturers, service providers or other resources.
These links are provided for convenience only.
Australian Premium Solar does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
Your use of a third-party website is subject to that third party’s own terms and policies.
20. Disclaimers
To the maximum extent permitted by applicable law, information on this website is provided for general informational purposes.
Australian Premium Solar does not warrant that:
- the website will always be available;
- the website will be free from errors or interruptions;
- all information will always be complete, accurate or current;
- the website will be free from viruses or other harmful components; or
- any particular product, service or solar system will be suitable for every customer or property.
Technical, financial and performance information published on the website should not be relied upon as a substitute for individual professional, engineering, financial or regulatory advice.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Australian Premium Solar will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or information provided through it.
This may include, where legally permissible, loss of profits, loss of business, loss of anticipated savings, loss of data or business interruption.
However, nothing in these Terms excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited under applicable Indian law.
Where liability can legally be limited, Australian Premium Solar’s liability will be limited to the extent permitted by law and, where applicable, to the remedies available under the relevant product, service or agreement.
22. Events Beyond Our Reasonable Control
Australian Premium Solar will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
- natural disasters;
- severe weather;
- fire;
- flood;
- government action;
- changes in laws or regulations;
- utility or grid restrictions;
- industrial disputes;
- transport disruption;
- supply-chain disruption;
- equipment shortages;
- cyber incidents;
- power outages; or
- other events beyond our reasonable control.
Where reasonably practicable, we will take reasonable steps to minimise the effect of such circumstances.
23. Accuracy of Website Information
We endeavour to maintain accurate information on our website. Nevertheless, errors, omissions, outdated information or typographical errors may occasionally occur.
Australian Premium Solar reserves the right to update, correct, modify or remove website content at any time without prior notice.
We are not required to update historical information unless required by applicable law.
24. Security
We take reasonable measures to protect our website and information systems. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You acknowledge that you use the website at your own risk and should take appropriate steps to protect your devices, accounts and information.
25. Changes to These Terms
Australian Premium Solar may update these Terms from time to time.
Updated Terms will be published on this website with an updated “Last Updated” date.
Your continued use of the website after the updated Terms have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Changes to the terms of an existing purchase, installation agreement or other contract will not automatically amend that agreement unless permitted under its terms or separately agreed.
26. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer rights and statutory dispute-resolution mechanisms available under applicable law, disputes arising from or relating to these Terms or your use of our website or services shall be subject to the jurisdiction of the courts and/or legally constituted forums having jurisdiction over [City, State, India].
[Australian Premium Solar should insert its actual registered office jurisdiction here after legal review.]
27. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or override any statutory right, remedy, warranty or protection available to a consumer under applicable Indian law.
Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the inconsistency.
28. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
29. No Waiver
A failure or delay by Australian Premium Solar in enforcing any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
30. Entire Agreement
These Terms govern your general use of the Australian Premium Solar website.
For the purchase or installation of a solar system, these Terms should be read together with the applicable quotation, proposal, purchase order, installation agreement, warranty documentation and other documents expressly incorporated into the transaction.
Where there is a conflict between these Terms and a separately executed written agreement, the terms of that agreement will prevail to the extent of the conflict.
31. Contact Us
If you have questions regarding these Terms, our products or our services, please contact Australian Premium Solar:
Australian Premium Solar
Registered Office: 301, 3rd floor, Satyamev Eminence, Nr. Shukan Mall,Science City Road, Ahmedabad, Gujarat-380060
Email: [Insert Email Address]
Phone: 1800 313 5052
Website: https://australianpremiumsolar.co.in/
For complaints or service-related concerns, please contact us using the details above and provide your name, contact details, order/reference number (if applicable) and a description of your concern.
By using this website or engaging Australian Premium Solar for products or services, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject always to your rights under applicable law.