This policy governs the warranty program for APS On-grid inverters (called GTI hereinafter) by Australian Premium Solar (India) Pvt. Ltd. (APS India). Customers wishing to participate in the Replacement Program must abide by the procedures and requirements set forth in this policy. APS India may, in its sole discretion, reject the exchange of any inverter not returned in accordance with this policy.
The warranty period for inverters supplied is 96 months, wherein first 60 months will carry Replacement/Repair warranty, and the next 36 months will carry repair and/or part replacement warranty. Only those inverters registered for warranty through https://australianpremiumsolar.co.in will be eligible for any warranty claim.
PLEASE NOTE, THIS WARRANTY POLICY COVERS APS On-grid Inverters ONLY. THIS WARRANTY IS LIMITED TO THE APS On-grid INVERTER RANGE ONLY AND DOES NOT COVER ANY EXTERNAL OR ANCILLIARY PARTS. ANY ANCILLIARY PARTS OR ADD-ON DEVICES SUPPLIED BY APS (INCLUDING, BUT NOT LIMITED TO, POCKET-WIFI, GPRS RMU Device, Export control Device) ARE COVERED BY A SEPARATE 12 MONTHS PRODUCT REPLACEMENT WARRANTY.
The warranty period commences from the date on which the inverter is commissioned by the installer or integrator. For non-registered products, the warranty will be effective after the date of invoice commencing, 6 month after the production date or starting from the day of the successful completion of the commissioning, whichever comes earlier. Replacement services will apply only to the inverters within their warranty period.
This warranty policy is NOT transferable and will apply only to new inverters installed by a suitably qualified professional. The warranty policy will be rendered invalid where inverters are sold second hand through unlicensed sales channels.
Please note: If you are a private end-user, please contact your installer in the first instance. APS India will work directly with the installer to replace a faulty inverter if deemed eligible under the terms of the Replacement Program. The warranty policy outlined here in this document represents a product replacement warranty, and does not cover the costs of installation and commissioning. If the original installation company has ceased trading, please contact a suitably qualified installer to arrange an on-site inspection.
Subject to the conditions set out below APS India warrants that the goods will correspond substantially with their specification at the time of delivery and will be free from material defects.
2.1 In the event of damages related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by APS India’s warranty obligations:
This warranty does not extend to parts, materials or equipment not manufactured by APS India in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to APS India.
APS India shall be under no liability under this warranty (or any other warranty condition or guarantee) if the total price for the goods has not been paid by the due date for payment.
Any inverter qualifying for replacement within the warranty period will be replaced with a new or refurbished inverter, subject to the terms and conditions detailed within this document being adhered to. The following items must be made available to APS India for a replacement to be effected under this policy:
Inverter data including:
APS India reserves the right to refuse replacement requests where required information is not provided.
To request the replacement of an Inverter, you must contact the APS India Technical Support team.
Call: +91-76220-23255 or 1800-313-5052, Monday to Saturday from 9:00 am to 6:00 pm (except on public holidays).
Upon receipt of the required information listed in Section 3, and after attempts to correct the problem with the customer’s assistance, APS India will assign a unique case number to the customer. This number shall be used in reference for all communications regarding the replacement. APS India will dispatch a replacement inverter within 7 working days or as per the availability to the specified customer or installer location. Following the receipt of the replacement inverter, the customer must return the allegedly faulty Inverter in the same packaging material as the replacement inverter. APS India will supply all labels, documentation and freight details for the return of the allegedly faulty inverter. All allegedly faulty inverters must be returned within 7 (seven) working days of the receipt of the replacement inverter. A qualified installer must be available for the inverter exchange and re-commissioning. The replacement inverter will be covered by the original warranty terms of the allegedly faulty inverter for the remaining warranty period of the original (faulty) inverter.
In the event of an equipment failure or fault, it is the responsibility of the installer to work directly with the APS India Technical Support team in order to limit the return of non-faulty equipment. The APS India Technical Support team will work with the installer to rectify the fault or fault message through telephonic support or with direct PC links.
Note: To qualify for further compensation and a replacement unit, the installer must first contact the APS India Technical Support team and fulfil the installer’s responsibilities under Section 3 of this document.
If an allegedly faulty Inverter is returned to APS India pursuant to this Policy, and is found by APS India to be free of defects that would qualify it for replacement under this policy, or due to limited liability as stated in clause 2, APS India reserve the right to apply a inspection charge for each Inverter including plus shipping and packaging costs.
APS India must be provided with the relevant documentation as shown in Section 3. This procedure must be followed for a warranty claim to be applicable under this Replacement Program.
All the Inverters are required to be registered for warranty as mentioned in Section 1 in order for them to be eligible for replacement program. It is a requirement that the end-user (or the installer on behalf of their customer) register the warranty at the relevant address as specified in Section 1 (as specified on the registration certificate), at which point a full warranty certificate is issued. Warranties must be registered no more than six weeks following the date of commissioning. The information required at the point of registration is as follows: